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TripHomes™ Help

Here are brief answers to some of the questions that you may have about TripHomes™.

Travelers

Does the Traveler need to contact TripHomes™ to confirm the reservation request?

Travelers do not need to contact TripHomes™ to confirm the reservation request. As soon as the purchase process is complete, the Traveler will receive an email from TripHomes™ confirming the purchase. If the Traveler has any doubt that the reservation has b

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How can a Traveler be sure that the rentals on TripHomes™ are legitimate?

The online service provided by TripHomes™ allows Travelers to browse thousands of classified listings for vacation rentals posted and managed by locally based Property Managers. TripHomes™ does not validate the listings that advertise on the site.

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How can a Traveler book a property from the TripHomes™ site?

In order to book a property from TripHomes™, a Traveler can call a Property Manager directly using the toll-free number provided on the Property Details page, send an email inquiry to the Property Manager, or take advantage of TripHomes™' online booking capability.

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How can a Traveler contact the Property Manager?

All rental advertisements listed on TripHomes™ provide a toll-free telephone number of the Property Manager. There is also a link for a Traveler to send an email inquiry to a Property Manager.

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How can a Traveler find out details specific to their lease?

Travelers can find information on check-in and check-out times, maximum occupancy, pet policies, cancellation conditions, and maintenance by contacting the Property Manager. The Property Manager may also serve as a good source for information on travel arrangements and the local area.

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How can the Traveler be sure credit card information is safe?

TripHomes™ takes credit card safety very seriously. The TripHomes™ booking engine guarantees a secure transaction. To ensure Traveler security, TripHomes™ utilizes a secure commerce server which encrypts credit card information using Secure Sockets Layer (S

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How can the Traveler get a copy of the reservation confirmation?

The Traveler should contact customer support at 1.888.581.1849 if the Traveler needs TripHomes™ to send another copy of the TripHomes™ confirmation.

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How does the Traveler make changes to the reservation?

The Traveler should contact the Property Manager directly. The Traveler should note that changes may incur additional fees from the Property Manager.

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How does the Traveler who makes a booking request online make the additional payments required to secure the property?

The Property Manager will contact the Traveler directly to get the information required to charge the card.

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How does TripHomes™ work for Travelers?

From the www.triphomes.com homepage, Travelers can search or browse for vacation rentals in thousands of destinations throughout the world. The Traveler has three options for how they can search for a vacation rental:

  1. Using the Quick Search box, Travelers can enter a keyword like "Orlando" or "ski" or a Property ID for a specific property to find search results.

  2. Travelers can search geographically by typing the country, region, state, or city into the search box or by clicking on the desired area from TripHomes™' clickable maps.

  3. Travelers can search by type of vacation by choosing a link from the Vacations tab or by typing the desired vacation type into the Quick Search box.

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How will the Traveler who makes a booking request online get pre-arrival instructions?

Once the online booking request is confirmed, all future correspondence will be sent from the Property Manager to the Traveler directly. If the Traveler does not hear from the Property Manager within a reasonable amount of time, the Traveler should call t

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If the Traveler makes an online booking request, how soon will the request be confirmed?

In most cases, the Traveler’s online booking request will be confirmed instantaneously. However, the Property Manager has up to 24 hours to respond. If the Property Manager does not respond within 24 hours to the Traveler’s booking request, the request w

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What are the Traveler's responsibilities upon departure?

Check out policies should be provided to the Traveler by the Property Manager prior to arrival. Since cleaning standards vary, it is important that Travelers know what is expected by the Property Manager with respect to cleaning. Providing there is no dam

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What credit card types are accepted for payment?

The card types accepted for guarantee/deposit are MasterCard, Visa, American Express, Discover, Diners Club, and Carte Blanche.

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What if the Traveler experiences a problem during the vacation?

A Traveler should contact the Property Manager immediately should any problems arise during a vacation.

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What if the Traveler needs to cancel the trip after the initial deposit has been made?

Cancellations made after the initial deposit has been made will result in a forfeit of the deposit. Some Property Managers will credit the deposit amount to another stay at one of their properties. The Traveler should contact the Property Manager for mor

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What is the Cancellation Policy for the reservation?

The Cancellation Policy for each property varies by Property and is displayed during the reservation process. The Traveler should be sure to read the Cancellation Policy carefully prior to submitting the reservation request. The Cancellation Policy will

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What type of pre-arrival instructions should a Traveler expect to receive from a Property Manager?

In addition to directions to the property, Travelers should be provided with either a key or the name of the person who will greet him or her at the rental. If a security deposit is due on arrival, the expectation is that it will be paid in cash, local cur

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When should the Traveler expect the credit card payment to appear on the credit card account?

The length of time it takes credit card charges to appear on the credit card account varies by Property Manager, from one day to a week or more. If no credit card charge appears on the Traveler’s account within two weeks, the Traveler should contact the P

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Who contacts the Traveler when the additional payments are due for the reservation?

If the credit card information provided by the Traveler for the deposit is still valid when the next payment is due, the Traveler can expect to see the next charge(s) on the credit card on the date(s) that were indicated on the confirmation. If the credit

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Will the traveler receive written confirmation from the property management company once the reservation is made?

Property Managers have different methods of contacting the Traveler once the request is confirmed. In most cases, the Traveler can expect an email from the Property Manager with all of the details of the stay. If the Traveler does not receive any communi

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Property Managers

Are inquiries shared by multiple Property Managers on TripHomes™?

No. When a Traveler finds a property on TripHomes™ and decides to contact the Property Manager, the Traveler is directly connected to the Property Manager using a unique toll-free phone number or through email. As soon as the Property Manager is connected t

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Are user names case-sensitive?

No.

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Can a Property Manager put HTML tags anywhere in listings?

Yes, a Property Manager can use HTML in their listings, however links to external websites, phone numbers, and email addresses are not allowed.

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Can a Property Manager request a refund for bad or fraudulent inquiries?

Yes. In the event a Traveler makes a phone call or places an inquiry "in bad faith" to a Property Manager, the Property Manager can request a credit using the Inquiry Credit Request page.

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Can a Property Manager try TripHomes™' system with only a few properties?

Yes. Property Managers can list as few or as many properties as they like without any incremental cost. Listing more properties increases the likelihood that a Traveler will find a Property Manager's properties.

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Can Property Managers still login if they forget their password?

If a Property Manager or Traveler ever forgets their password, at the login screen, they can click on the "Forgot Password?" button. When the next screen comes up, the username (email address) can be entered on the form and click on the "Submit Search" but

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Can Property Managers still login if they forget their username?

The username is always the billing email address that was provided to TripHomes™ with the account. If a user can still not remember, please contact Customer Support at support@triphomes.com.

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Does a Property Manager need to use their real name when posting a message?

No. However, it is best for a Property Manager to use their real name as there is a level of trust that is built when conducting business over the internet. If a Traveler finds out that a Property Manager is using a fictitious name, the Traveler may have q

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Does TripHomes™ offer an annual subscription fee?

No. TripHomes™ offers a true pay-for-performance model. Property Managers do not pay until TripHomes™ delivers value. The more qualified inquiries that TripHomes™ sends to Property Managers, the more reservations managers will make.

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Does TripHomes™ provide links back to a Property Manager's website?

No. By maintaining a consistent, easy-to-use experience for Travelers throughout the site, TripHomes™ maximizes inquiries and reservations to the Property Manager. However, TripHomes™ prominently displays Property Manager company and contact names to ensure

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Does TripHomes™ require a set-up fee?

Qualified property managers do not have to pay a set-up fee. To learn if you qualify, please contact TripHomes™ Sales at 1.888.581.1849 or sales@triphomes.com.

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How can a Property Manager be certain that they are paying for qualified inquiries?

Our team of internet experts focuses solely on improving traveler search using advanced technology tools. By making use of this proprietary technology, TripHomes™ makes it easy for Travelers to match what they are looking for with great properties. Once a T

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How can a Property Manager edit their listings?

Property Managers login to the "Property Manager" dashboard from the header link on the TripHomes™ homepage and then click "Edit listing" for the property that he or she would like to edit.

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How can a Traveler contact a Property Manager who has posted a listing?

From the Property Details page, Travelers can view and call the phone number listed or they can click on the Email Inquiry link to fill out the email availability inquiry form, which TripHomes™ sends directly to the Property Manager.

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How can a user view the full details for a particular listing?

Full details can be viewed by clicking on the property photo in search results or on the link "View Property Details" under the listing title.

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How can Property Managers disable or remove their listings from display?

Property Managers login to the "Property Manager" dashboard from the header link on the TripHomes™ homepage and then click the "Enable/Disable" button for the property that they would like to disable.

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How do Property Managers list properties on TripHomes™?

It is easy, Property Managers have two options: First, Property Managers can login to the Property Manager dashboard and click on "Add a property" link, then follow the online, do-it-yourself process. Second, Property Managers can contact Sales at

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How does a Property Manager accept or deny a Quote and Hold reservation?

The Property Manager should locate the reservation in the Quote and Hold section of the Reservations tab on the dashboard. The Property Manager clicks on the confirmation number to bring up the request and then accepts or denies the request. In either ca

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How does a Property Manager add a listing?

Click on the Property Managers link in the header to access the PM Dashboard. Click on the "Add a listing" link on the PM Dashboard and follow the instructions.

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How does a Property Manager know if they have received an online reservation?

If the Property Manager accepts online reservations, those reservations will appear on the Reservations tab of the Property Manager’s dashboard. If the Property Manager does not require approval rights, the reservations will appear under the My Arrivals s

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How does a traveler know who to call if a question arises after the online reservation was confirmed?

Once a reservation is confirmed, the Traveler information is passed to the property manager. All future communication/payments take place directly between the Traveler and the Property Manager.

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How does the login process work?

In order to add, edit, or delete a listing, monitor activity, view statements, and update account information, Property Managers must login to TripHomes™. If the Property Manager is logging in for the first time, he or she should click on the "Login" header

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How does the Property Manager communicate with the Traveler once the Traveler’s request has been confirmed?

TripHomes™ provides the Property Manager with contact details for the Traveler for future correspondence, specifically arrival information that will need to be passed from the Property Manager to the Traveler.

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How does the Property Manager get paid for a reservation?

TripHomes™ passes the credit card information into the Property Management system for processing. This credit card information can be used for the initial payment and any subsequent payments, or the Property Manager can contact the Traveler to obtain the c

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How long does a Property Manager have to respond to a Quote and Hold reservation?

The Property Manager must respond to the reservation request within 24 hours or the Traveler will be advised that their request can not be confirmed.

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How should a Property Manager navigate the search results page?

Search results are displayed in short "headlines" format with summary detail. To see more of search results, try clicking on the forward arrow button at the top or bottom of the page.

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Is a Property Manager locked-in for a specific time period?

No. TripHomes™ offers a pay-for-performance model where there is no contractual time commitment. Property Managers should use the site when it makes sense for them. They can disable or re-enable their listings any time.

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Is the online reservation feature available to all TripHomes™ Property Managers?

Currently, customers of select TripHomes™' property management software partners can seamlessly integrate with TripHomes™ to enable online reservations. In the near future, TripHomes™ hopes to integrate with most property management software packages, includi

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What happens if two companies list the same property on TripHomes™?

To create the best possible Traveler experience, TripHomes™ prefers that individual properties only be listed once, but recognizes that this is difficult to police. Instances of duplicate listings can be reported to support@triphomes.com.

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What if a Property Manager does not need incremental inquiries or reservations during a peak period?

TripHomes™ gives Property Managers the ability to artificially block availability calendars. TripHomes™ also blocks reservation requests during dates that are booked or blocked. Property Managers can also disable listings at any time

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What if a Property Manager would rather pay 20% commission for a booking rather than pay for inquiries?

TripHomes™ understands that this is a common approach in our industry, but TripHomes™' model is consistent and transparent. All Property Managers pay the same low flat fee for inquiries and reservations. In most cases, the flat fees are much less than commis

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What if a Property Manager's inventory of available property changes drastically from one season to another? Can adjustments be made?

Yes. TripHomes™ system is designed to give a Property Manager control and flexibility. Property Managers can enable and disable listings at anytime.

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What if a Traveler sends multiple inquiries to the same Property Manager, is the Property Manager charged multiple times?

Based on TripHomes™ data, we know this happens pretty rarely. However, if it does, TripHomes™ only charges property managers one time for the same inquiry over a span of 30 days. If a Traveler sends multiple email inquiries for the same travel dates, wit

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What if TripHomes™ sends a Property Manager 200 inquiries in the first month? Is the Property Manager required to pay for all of them?

For some Property Managers, this would be a great situation... 200 qualified Travelers looking to vacation to the Property Manager's properties. Property Managers that would like to limit their inquiries can easily do so by setting a monthly cap on their a

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What should a Property Manager write in the listing "Description" box?

A Property Manager can describe their property in as much detail as possible. The more detail that a Property Manager includes, the more likely a Traveler will want to book the property.

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Why would a Property Manager be unable to find their properties via search?

First, make sure that the properties are enabled. Check the status of properties by logging in to the PM Dashboard from the Property Managers link in the header bar. If the properties have been disabled, it is likely due to a budget maximum. When a monthly

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Will a Traveler who inquires about a property know that he is dealing with a specific Property Manager?

Yes. TripHomes™ prominently displays Property Manager company and contact names to ensure positive branding for Property Managers and to eliminate confusion for Travelers.

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Will all properties have a unique toll-free phone number?

Yes. A unique toll-free number is assigned to each listing to ensure real time, property-specific call tracking.

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